Company Description At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world's most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth. We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don't guarantee success, but bad ones almost always ensure failure.

Working here, you'll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. Click here if you would like to find out more about Trustonic's culture code. If you would like to work in a fast-moving global technology company, with great ambition, then we'd love to hear from you!

Technical Account Manager

As part of our general Delivery Team, you'll work closely with customers, Product, Engineering, Support and Sales,to ensure our solutions are successfully implemented, continuously improved, and aligned with customer goals. You'll act as the technical champion for your assigned customers, building strong relationships with key stakeholders and helping them navigate complex technology challenges. From supporting deployments and resolving critical issues to identifying opportunities for growth and innovation, you'll play a central role in ensuring customer success.

Technical Account

Manager , you will: Technical support & customer enablement Act as the technical point of contact and customer champion for Trustonic solutions, providing guidance throughout implementation, deployment, and ongoing operations. Work with internal teams including Product, Engineering, and Support to troubleshoot complex technical challenges.

Lead Root Cause





Analysis (RCA) reviews with customers and internal stakeholders where required. Support customers through solution onboarding, implementation activities, and platform enhancements. Maintain awareness of customer OEM roadmaps, integration plans, and testing activities to identify potential delivery risks.

Identify competitive risks and provide insight to Sales and Product teams. Share customer successes, challenges, and feedback across Trustonic to improve products and services. Account performance & customer outcomes Partner with Commercial and Partnership teams to conduct regular customer reviews.

Support the creation of measurable growth plans that increase adoption and customer value. Ensure customer service configurations are maintained to the highest standards, including security best practices. Gather customer feedback and ensure it reaches the teams responsible for improving our products and services.

You're comfortable working across technical and commercial teams, translating challenging customer requirements into practical solutions, and helping organisations successfully adopt technology. You're confident engaging with both engineers and senior customer stakeholders and can communicate complex technical concepts clearly.

Experience working in a customer-facing technical role such as Technical Account Management, Solutions Engineering, Customer Success Engineering, Technical Support, or a similar position.





Experience supporting complex technology solutions across enterprise customer environments.

Experience working with cross-functional teams including Product, Engineering, Support, Sales, and Delivery.

Experience working with secure systems, device security, device management, or related technologies.

Experience with mobile platforms including Android and/or iOS.

Experience with OEM integrations, software updates, and device security technologies.

Experience using tools such as Jira, project management platforms, and collaboration tools.

Knowledge

Strong understanding of technical solution delivery, customer onboarding, and operational support. Ability to understand complex architectures spanning hardware, firmware, software, and cloud-based systems. Understanding of customer lifecycle management and technology adoption strategies. Excellent stakeholder management and communication skills. Ability to collaborate effectively across international teams and cultures.

Fluent

English communication skills, both written and spoken; conversational Spanish or Portuguese would be beneficial. What we can provide you in return for your investment... Financial security & wellbeing Private medical insurance from day one.

Flexibility & work-life balance Hybrid working arrangements to support your lifestyle. An open holiday policy with no upper limit—take the time you need, when you need it. Support for volunteering and causes that matter to you.

Growth & development Opportunities for professional development and career progression. Exposure and interaction with global teams. Inclusive, supportive culture A commitment to diversity, equity, and inclusion.

Impact & purpose The chance to work on technology that drives global economic inclusion and makes a real difference in people's lives. Trustonic is an equal opportunity employer.

📌 Technical Account Manager - Cloud (Cancún)
🏢 Trustonic
📍 Cancún