We are seeking a Training Specialist I to help ensure our customers have a superior experience every time they interact with Diligent's suite of products and services. This role focuses on delivering high-quality initial training following purchase, as well as ongoing coaching for users at all levels throughout their relationship with Diligent. As a member of the Training team, you will join a group that is passionate about living Diligent's corporate values and fostering a friendly, positive, and customer-centric culture.

The team is committed to helping customers succeed by delivering memorable training experiences that drive product adoption, customer satisfaction, and referrals. Deliver engaging training sessions that drive product adoption and achieve high customer satisfaction (CSAT) scores. Manage and deliver product training via virtual conferencing tools (e.g.

Zoom, Microsoft Teams) and webinar platforms (e.g. Facilitate individual, group, webinar, and in-person training sessions with confidence and professionalism. Create training resources and learning content using professional tools (e.g. iSpring, Iorad).

Develop clear, customer-facing training videos to support product education. Observe training interactions and identify opportunities that may lead to potential lead generation, as appropriate. Accurately log all training activities in internal systems for reporting and tracking purpose.

Handle training-related client requests and queries, along with other administrative tasks as required. Travel occasionally for professional development, customer workshops, or internal meetings. Strong planning, organization, and time management skills.

Experience creating learning content or training materials (eg. Using iSpring, Creating IORADs, Video editing etc). This is a fixed-term independent contractor opportunity supporting the team through the end of 2026.





The selected contractor will provide services and will invoice directly on a monthly basis. Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. com or follow us on LinkedIn and Facebook Diligent offers a flexible work environment, integral days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We may be headquartered in New York City, but we have office hubs in Washington D.Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. To all recruitment agencies:

📌 Training Specialist - Independent Contractor (Guadalajara)
🏢 Diligent
📍 Guadalajara