Description Hireframe is a remote staffing company that helps US-based startups and growth-stage companies build high-performing offshore teams. This is a full-cycle account management role. You are not a coordinator or a customer service rep.

This role is designed for someone earlier in their career who has already proven they can own client relationships independently, and who wants to develop into a senior strategic AM over time. A portfolio of 20+ active client accounts across the US — primarily startups, founder-led businesses, and growth-stage companies Monthly client syncs: setting the agenda, running the call, capturing action items, uncovering future needs, and following through Account health: proactively monitoring engagement, identifying risk signals before they become churn Expansion: recognizing when a client is ready to grow and initiating those conversations Coordination with the recruiting team on active placements — you are the client's point of accountability Data hygiene: accurate, up-to-date account data, notes, and next steps at all times Escalation: knowing when a situation needs leadership, and escalating clearly and early vs. 4+ years of experience in account management, client success, or a client-facing role with end-to-end ownership of client relationships.

Excellent

English communication skills, both written and verbal,



with the confidence to communicate effectively with US-based clients. Strong goal-oriented mindset, with the ability to track performance, take ownership of retention and expansion metrics, and remain accountable for results. Exceptional organizational and time-management skills, with the ability to effectively manage a high volume of clients in a fast-paced environment without sacrificing quality or attention to detail.

Experience in staffing, recruiting, HR, or professional services Prior exposure to US-based startup culture and expectations Experience managing or coordinating across offshore teams Benefits Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Permanent remote work flexibility Paid Time Off Health Maintenance Organization (HMO) coverage Annual performance bonuses Dedicated coaches offer an extra channel of support and skill-building Opportunities for professional growth At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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📌 Virtual Account Manager (Tijuana)
🏢 Hireframe
📍 Tijuana