Magento L1 L2 Support Engineer
Experience 3 to 6 Years
Role Overview
We are seeking a Magento (Adobe Commerce) Support Engineer with strong eCommerce domain expertise to provide production support, troubleshooting, and maintenance for B2B and B2C commerce platforms. The adecuado candidate will ensure platform stability, resolve production incidents, and support seamless business operations across customer-facing digital commerce environments. Key Responsibilities
L1 Support
Handle firstlevel support for Magento B2B and headless storefronts
Monitor incidents alerts and integration failures SAPAPIs
Manage and resolve tickets in Spanish emailchat
Basic troubleshooting catalog pricing CMS UI issues
Escalate issues while ensuring SLA compliance
L2 Support
Investigate and resolve complex Magento and eCommerce platform issues
Support Magento B2B features including Company Accounts Shared Catalogs Quotes and Bulk Ordering
Troubleshoot SAPintegrated workflows involving orders pricing inventory and customer data
Analyse Magento API and integration logs to identify root causes
Perform SQL data fixes configuration updates hotfixes and minor code changes
Support deployments patches and release activities




Assist with Headless Commerce implementations using GraphQL APIs
Required Skills
Experience in Magento 2 Adobe Commerce ECommerce
Good understanding of eCommerce business processes and customer journeys
Experience with
o Catalog Management
o Pricing Promotions
o Checkout Order Management
o Customer Account Management
o Magento B2B Commerce
Headless commerce GraphQL PWAReactVue
SAP integration knowledge orderinventorycustomer sync
PHP MySQL RESTGraphQL APIs
Elasticsearch Redis Varnish
Basic frontend HTMLCSSJS
English working proficiency
Preferred Skills
Adobe Commerce Cloud exposure
Understanding of middlewareintegration platforms
Azure or AWS exposure
Experience with ServiceNow SonarQube and production support tools
Experience performing code fixes troubleshooting and root cause analysis
Key Expectations
Deliver highquality production support for businesscritical eCommerce platforms
Ensure fast incident resolution and strong SLA adherence
Effectively communicate with Spanishspeaking stakeholders
Maintain reliable SAPintegrated commerce operations

📌 Specialist - Software Engineering (Ciudad de México)
🏢 LTIMindtree
📍 Ciudad de México