Provide advanced orthopedic product technical support to internal and external customers, Customer Care Associates, Sales Representatives and end-users via direct calls, Teams, faxes and email communications Provide orthopedic product technical assistance through emails and phone conversations Provide product recommendations for customers, end-users and field sales representatives Troubleshoot product questions and complex issues to provide resolution and improved customer service Handle and resolve complex customer issues and escalated customer calls Document and record all injury complaints within Agile Provide product education to new hired Customer Care Associates, existing Care team members and Enovis employees as needed Assist field sales representatives with cross references of competitor products Process casting orders for custom bracing Collaborate with Customer Care, Marketing, Engineering, Quality and Sales teams on new product launches, product updates, quality issues and general product information Requirements Bachelor’s Degree in Kinesiology, Exercise Science, Athletic Training,



Nursing or related field required Experience working with Orthopedic bracing preferred Minimum of 1 year of clinical experience Strong communication and interpersonal skills with aptitude in building relationships with professionals of all levels Proficient in MS office suite (Share Point, Excel, Word and Power Point) English advanced level: Excellent verbal and written communication skills Flexibility to work any shift between the hours of 5am – 5pm PST Responsive to urgent needs and demands Punctual, regular, and consistent attendance is required Exceptional customer service skills Core Competencies Demonstrates expertise in providing advanced orthopedic product technical support and education, with a strong focus on customer service and effective communication. Proficient in troubleshooting complex issues and collaborating with cross-functional teams to enhance product knowledge and customer satisfaction. Highest-signal resume keywords Bachelor’s Degree In Kinesiology Orthopedic Bracing Experience Clinical Experience Exceptional Customer Service Skills Proficient In MS Office Suite Hard Skills Technical Support Product Recommendations Troubleshooting Documentation Product Education Casting Orders Processing Soft Skills Strong Communication Skills Interpersonal Skills Relationship Building Flexibility Responsiveness Industry Keywords Orthopedic Products Customer Care Sales Support Product Launches Quality Issues Tools & Technologies Agile MS Office Suite Share Point Excel Word Power Point #J-18808-Ljbffr

📌 Bracing and support product specialist – hybrid shift (Centro-Norte)
🏢 Jobtailor
📍 Centro-Norte