YOUR ROLE AT NUTRIENT...

We’re looking for a customer-obsessed, AI-forward engineer to become the first
dedicated support hire for Nutrient Workflow, our workflow automation platform.
You’ll own first-line support: taking tickets from customers and partners,
reproducing issues, debugging live production instances, and getting clear
answers back fast.

This isn’t a scripted support role. You’ll work hands-on with real customer
infrastructure, jump on calls to troubleshoot together, and use AI tools to
automate the repetitive parts of the job. When a fix needs code, you’ll hand
engineering a well-investigated, reproducible issue instead of a mystery.

You’ll work closely with the Workflow engineering team, who handle support
themselves today. Every ticket you take gives them more room to build.

WHAT YOU'LL WORK ON...

* Own first-line technical support for Nutrient Workflow, taking customer and
partner tickets so engineers can stay focused on building the product
* Debug live production instances, tracing issues from symptom to root cause
across the application,



infrastructure, and cloud layers
* Reproduce reported issues and escalate confirmed bugs to engineering as
clear, wellscoped tickets with logs and repro steps
* Jump on customer calls to troubleshoot in real time and keep customers in the
loop until their issue is resolved within our SLAs
* Build AI-powered automations and internal tooling that make triage,
reproduction, and responses faster with every ticket

WHAT YOU'LL BRING...

* Experience in a customer-facing technical role (support engineering,
solutions engineering, SRE, or similar) where you owned problems end to end
* An AI-first way of working: you lean on coding agents and LLM tooling daily
and have built real automations with them
* Confidence debugging live production systems, with working knowledge of cloud
infrastructure (primarily AWS)
* Clear, empathetic communication: in written responses and on live calls, you
make technical problems unde

📌 Workflow Support Engineer (México)
🏢 Nutrient
📍 México