Role Description

* Support the pre and post implementation process following all the
implementation processes stablished.
* Technical customer facing expert, able to communicate clearly and easily
with mainly technical contacts;
* Support on gathering all customer requirements to deliver a thorough and
customer focused implementation and configuration strategy.
* Ability to document test scenarios of configuration to support QA.
* SME in a number of the Solera products, particularly understanding the
configuration and integration capabilities.
* Collaborate with both configuration and training to support on customer
requirements understanding and the broader Solera team to deliver new product
developments.
* On occasion train the customer on the newly delivered configuration.
* Support in cross functional alignment with product and sales, to ensure
alignment on roadmap
* Provide support on customer deliveries and SME products.
* Support and collaborate on the generation of all the Professional Services
documentation

Key Competencies

* Insurance Domain Expertise:



Hands-on experience in P&C; or auto claims
operations in Mexico (former adjusters, claims analysts, or appraisers).
* Professional Polish: High executive presence and structured communication
when working with enterprise clients.
* UI / Tech Aptitude: Quick learner capable of becoming a power user of our
software interface.

* 4-6 years of experience in large transformation
programs, utilising high-performing teams, ideally leveraging
agile methodology
* Technical requirements gathering or business analysis experience, ideally
in Automotive or Insurance markets, able to ‘think out of the box’ to deliver
value solutions to customers.
* Excellent customer facing skills, collaboration and communication.
* Strong interpersonal skills, able to build relationships within the
Professional Services team, passionate about collaborating and communicating
mainly with internal stakeholders.
* Meticulous attention to d

📌 Implementation Specialist (Ciudad de México)
🏢 Solera
📍 Ciudad de México