Careers that change lives start here. Medtronic is a integral leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Serves as member of the HR/ER Ops Shared Services organization, providing advanced support to employees, managers, HR Business Partners, and Centers of Excellence. This position is responsible for managing complex ER transactions, resolving escalated employee inquiries, driving process improvements, ensuring compliance with company policies, based in our SDC, such as but not limited to: Terminations, Attendances and Accommodations cases, RIF support, reporting, among others. The role operates with significant independence, serving as a subject matter expert (SME) and providing guidance, coaching, and support while delivering exceptional customer service and operational excellence. The HR Support IV serves is responsible for handling complex ER Ops transactions, employee inquiries, and process escalations while ensuring compliance with company policies and service level agreements, based on the following Catalog service: Terminations, Attendance and Accommodation cases, employment records, RIF, among others. This role provides operational expertise, supports continuous improvement initiatives, and acts as a subject matter expert (SME) for HR processes across the sites in Mexico.

Responsibilities

- Provides centralized human resource administration and support across a variety of processes and programs in Employee Relations.
- Collaborates across the Human Resources function to establish operational standards and procedures that are leveraged to respond to employee and manager questions, ensures transactions are processed accurately and human resource programs and processes are administered effectively and efficiently.
- Termination management, Severance calculation, Attendance case management, Turnover and absenteeism reporting.

Office Support Career Stream

Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.

Differentiating Factors

- Autonomy:



Seasoned individual contributor who provides assistance and training to lower level employees. Performs a wide variety of non-routine clerical and administrative tasks and may support special projects or assignments. Works under limited supervision.
- Organizational Impact: Works to deliver day‑to‑day objectives with significant impact on achievement of results for the job area. Work involves obtaining or providing information or data requiring some explanation or interpretation. Work consists of tasks that are typically not routine.
- Innovation and Complexity: Makes minor changes in systems and processes to solve problems or improve effectiveness. Expected to independently propose solutions to problems for manager review.
- Communication and Influence: Communicates typically with internal and external contacts. Obtains and provides information on matters of moderate importance to the job area.
- Leadership and Talent Management: Responsible for providing guidance, coaching and training to other employees within the job area.

Required Knowledge and Experience

Requires broad practical knowledge of operational systems such as Tress System/WD, bilingual and Microsoft office packaging, minimum of 2 years of relevant experience. Nice to haves: Legal and/or Internal policies management. Shifts: rotating shifts. Schooling: Bachelor’s degree. Physical Job Requirements.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Equal Employment Opportunity Statement

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status,



or any other characteristic protected by federal, state or local law.

In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

Company Culture & Inclusion

Medtronic leads global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D; lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life‑changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight‑driven care. Fresh viewpoints. Cutting‑edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

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