About this Position As part of the Mexico ACM Application Engineering team, you will support customers across a designated region, providing technical expertise, driving innovation, and contributing to business growth through customer-focused engineering solutions.

What you´ll do

Business Growth & Opportunity Management

- Drive application engineering opportunities and support the growth pipeline within the assigned territory.
- Provide technical support to retain and expand existing business.
- Support CRM projects and troubleshooting activities to ensure customer retention and satisfaction.
- Maintain accurate project documentation, test reports, and opportunity updates within CRM systems.
- Collaborate closely with Sales teams to identify and develop new business opportunities.

Laboratory & Product Testing Support

- Coordinate and execute test plans, including logistics, laboratory requests, and testing activities.
- Analyze results and prepare technical reports and recommendations.Manage sample requests and coordinate with local, regional, and general laboratories.
- Maintain laboratory inventory and sample management processes using digital tools.
- Ensure compliance with safety standards, laboratory procedures, and 5S practices.
- Support product evaluation, validation, and technical benchmarking activities.

Technical Customer Support

- Provide technical assistance regarding adhesives, applications,



and equipment through virtual and on-site interactions.
- Troubleshoot technical issues and recommend effective solutions for customers.
- Conduct customer trials, product validations, and application assessments.
- Collaborate with Application Engineering teams, Technical Sales Engineers (TSEs), and Focus Market teams to support
- key accounts and strategic projects.
- Support value proposition development through technical insights and application expertise.
- Conduct technical competitive benchmarking and market assessments.
- Utilize digital engineering, calculation, and AI-based tools to enhance technical decision-making.

Technical Training & Knowledge Sharing

- Organize and deliver technical training programs for customers, distributors, sales teams, and new employees.
- Facilitate programs such as Henkel U, Loctite U, onboarding sessions, and specialized application training.
- Support market-focused training initiatives for strategic industries and applications.
- Promote best practices and knowledge sharing across the Application Engineering community.

Innovation & Product Launch Support

- Support new product introductions and innovation projects.
- Develop technical launch packages, including technical documentation, training materials, videos, and application guides.
- Contribute to sustainability-focused value propositions and customer solutions.

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📌 ACM Application Engineer (Tlalnepantla de Baz)
🏢 Henkel
📍 Tlalnepantla de Baz