Description We are

ALTEN Mexico , an engineering company that provides specialized solutions for engineering, technology, and product development projects across multiple industries. As a

Warranty Specialist

at ALTEN Mexico, you will play a key role within the

Aftersales Premium Car department . You will be responsible for the

technical and analytical evaluation of automotive warranty cases , acting as a subject‐matter expert across aftersales, engineering, quality, and service operations. This is a

senior-level position

that requires strong technical credibility, sound judgment, and excellent communication skills. The Warranty Specialist serves as both a

technical authority

and a

trusted decision‐maker , ensuring consistent, fair, and well-documented warranty decisions that protect the company's financial interests and brand reputation.

Key Responsibilities

Evaluate automotive warranty claims by analyzing technical reports, failure analyses, and field data. Determine warranty applicability in accordance with company policies, contractual terms, and legal or regulatory requirements. Analyze detailed technical documentation related to vehicle or component failures.

Assess root cause analyses, test results, and usage conditions to determine warranty coverage. Collaborate closely with engineering and quality teams to understand failure mechanisms and design intent.

Interpret warranty terms, exclusions,



and limitations accurately and consistently. Monitor warranty trends, claim rates, and cost drivers. Identify abnormal patterns, emerging quality risks, or supplier-related issues. Maintain and update warranty procedures, guidelines, and decision frameworks.

Communicate complex technical or legal topics clearly to both technical and non-technical audiences.

Requirements

Bachelor's degree in

Engineering

(Automotive, Mechanical, Electrical, Mechatronics, or related). 4+ years of experience

in automotive warranty, aftersales, quality, or technical analysis roles. Strong knowledge of

automotive systems, components, and failure modes . Proven experience evaluating

complex warranty claims

and technical failures. Ability to analyze

technical reports, failure analyses, test results, and field data . Solid understanding of

warranty policies, coverage criteria, and contractual terms . Strong

analytical judgment

and independent decision‐making skills. Advanced English

and excellent communication skills for technical and non‐technical stakeholders

Benefits Ofrecemos Sueldo base Seguro de Gastos Médicos Mayores (incluye plan dental y visión) 15 días de aguinaldo 25% de prima vacacional 12 días de vacaciones (A partir del primer año) Confiable social PTU/Reparto de utilidades Vales de despensa quincenales

📌 0022 Aftersales Warranty Specialist (Morelia)
🏢 Alten Mexico
📍 Morelia