Johnson Controls, a integral leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Role Overview
You will monitor, analyze, test, and support PLM-related IT services to help keep systems stable, accessible, and aligned with business needs. The role is focused on resolving issues quickly, supporting the PLM insourcing initiative, and building long-term operational knowledge within the internal team.
What will you do?
Monitor and analyze PLM applications and related IT services to identify issues, trends,



and opportunities to improve performance.
Provide end-to-end support for PLM users, including issue investigation, troubleshooting, resolution, and follow-up communication.
Support PLM system testing activities such as SIT, UAT, regression testing, and hypercare for releases, upgrades, and configuration changes.
Assist with PLM-CAD integrations, data and workflow management, user access requests, and system configuration support.
Work with internal teams and stakeholders to transition support knowledge from external resources into the internal team.
Maintain incident, problem, and change management records and support service continuity through structured ITIL-based processes.
Prepare clear documentation, knowledge articles, and status updates to improve repeatability and support handover.
Contribute to reporting on system health, incident trends, and improvement actions.
How will you do

📌 IT Support Specialist, PLM (Ciudad de México)
🏢 Johnson Controls
📍 Ciudad de México