Verimatrix Professional Services (PS) is transforming from a delivery-focused team into a strategic, scalable profit center. As part of this transformation, the Engagement Manager role is a new function created to own the PS engagement lifecycle end-to-end — from quote and Statement of Work (SoW) at the presales stage, through project delivery, to closing — while driving Salesforce (SFDC) data quality and commercial discipline.
This position covers the AMERICAS region and is based in Mexico City, a strategic hub for NORAM and LATAM coverage. In addition to engagement management duties, the Engagement Manager will coordinate the Technical Account Managers (TAMs) in the Americas, unifying the approach to managed services and recurring revenue within PS.

Main responsibilities:
Own the full PS engagement cycle in the Americas: quote and SoW at presales, project planning, delivery execution, and closing/invoicing.
Drive customer satisfaction, on-time and on-budget delivery, and project profitability across the Americas project portfolio.
Manage the customer interface directly,



acting as the primary point of contact and escalation for engagements in scope.
Coordinate and support the 3 Technical Account Managers (TAMs) in the Americas region, ensuring a unified approach to managed services, retainers, and recurring revenue.
Write, monitor, and update project management plans, manage project risks, budgets, and associated action plans.
Report internally and externally on project and account status, proactively raising alerts and managing escalations.
Plan and request resources with the Delivery Manager, across PS Engineers and TAMs supporting Americas engagements.
Maintain rigorous and up-to-date records of project and account activity in Salesforce (SFDC), supporting the PS Director's drive for data hygiene, pipeline visibility, and predictability.
Partner closely with the Sales team during presales to scope, quote, and package Services offers (including standardized "Qui

📌 Senior Customer Project Manager (Ciudad de México)
🏢 Verimatrix
📍 Ciudad de México