FORTNA is seeking a Queue Specialist to manage the day-to-day performance of the support ticket queue within Customer Service. You will monitor queue health, SLA performance, and workload distribution across teams, driving timely routing and escalation to prevent backlogs.
Responsibilities include coordinating with Incident Management, Technical Support, and SMEs to improve routing, accelerate ticket progression, and ensure accurate customer updates.
📌 Real-Time Queue Operations Specialist — SLA (México)
🏢 Material Handling Systems
📍 México
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