Our advanced technology, combined with a team genuinely invested in our clients' success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy.
Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here PLEASE SUBMIT YOUR RESUME IN ENGLISH
As a Senior Customer Success Manager (CSM) with Signifyd, you'll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers' and company's expected outcomes. As a trusted advisor with deep product and industry knowledge, you'll be able understand customers' business objectives and help them optimize performance. You'll collaborate internally with management & broader cross-functional groups to provide an outstanding customer experience and drive continuous improvement for Signifyd.




Strategic & Commercial Ownership:
Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
Develop collateral and conduct periodic business reviews with client executive teams
5+ years of Customer Success and/or Account Management; Proven customer management experience with large and complex accounts
Professional fluency in Spanish and English. Portuguese is a plus.
Deep experience generating and manipulating data for internal and external presentations (GSuite, Microsoft Excel, Looker, etc.)
LI-Remote
Health, Dental & Vision Insurance
Annual Performance Bonus
Adaptable Work Arrangements
Telework Stipend for Home Internet
Paid Holidays
Company Social Events
Dedicated learning budget through Learnerbly
We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

📌 Customer Success (Venustiano Carranza)
🏢 Signifyd
📍 Venustiano Carranza