At AlertMedia, everything we do supports our mission:
To save lives and minimize loss by identifying active threats globally and facilitating the timely communications when an emergency threatens personal safety and business continuity.
Customer Success Specialist
will take ownership of managing customer relationships, which we value above all else. This role will focus on emerging customers and partner closely with our Customer Support Team to foster success. In this key role, working closely with Customer Success, Customer Support, Marketing and Sales teams, they are responsible for driving engagement to support customer health, retention, and growth. As one of the fastest growing software companies in the nation, we're focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand
You are a team player, an individual contributor and have a roll-up-your-sleeves mentality when it comes to your customers and there is no task too big or too small to best support them.



Support our customers in the SMB segment as a product expert to drive adoption and enable them to accomplish their goals
Align with the Customer Success organization to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities
Partner with our Customer Support team to manage escalations requiring more strategic oversight
Effectively track all customer communication and data in Gainsight and Salesforce
Acquire industry knowledge related to general trends, use cases, and emerging technologies
Ensure positive and productive customer experience to maintain software renewals
2+ years' experience in customer success management or account management
Salesforce or Hubspot experience preferred
Willingness to test and implement innovative ideas
Experience with customer implementation and software adoption preferred
Ability to work with all members of our team (customer support, business develo

📌 Customer Experience Customer Success Specialist (Ciudad Madero)
🏢 AlertMedia
📍 Ciudad Madero