Technical Support Specialist
to be part of the regional Technical Support Team located in Latin America, specifically in Guadalajara; Role : You will provide first-class support in all technical aspects for our customers, providing ongoing networking with them. The role also includes fostering customer networks by regular Service events with stakeholders across the whole community with data analysis via remote monitoring systems and full issue resolution responsibility during trouble shooting and hands on engine maintenance. Performing mechanical and/or electrical hands-on field service work and trainings on Jenbacher Gas Engines in range from 0.25 to 9.5 MW operating on natural gas or a variety of other gases (e.g., biogas, landfill gas, coal mine gas, sewage gas, hydrogen, combustible industrial waste gases).
Establish & grow a common culture of the whole Service team, emphasizing the use of integral tools, processes, approaches, a responsive mindset & communication




Develop and deliver mechanical and control system hands-on and classroom training courses for customers, channel partners and INNIO employees in the assigned regions.
Identify and collaborate on improvements of training standards in close cooperation with the Global Training Center team and interface with subject matter experts in Engineering, Services, PLM, Supply Chain, etc.
Performing mechanical and/or electrical hands-on field service work on Jenbacher Gas Engines, including but not limited to commissioning, troubleshooting, periodic maintenance, and minor overhaul. The same applies to the supplied generators and substations in the low - and medium- voltage range, the gas supply -, control - and monitoring devices (PLC controllers).
Fluent in English written and verbal
~ A team player with a multi-cultural working mindset
~ Able to work efficiently without direct supervision.

📌 Technical Support Specialist (Pachuca de Soto)
🏢 INNIO
📍 Pachuca de Soto