Tenable® is the Exposure Management company. Our integral employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. We work together to build and innovate best-in-class cybersecurity solutions for our customers; Join our Technical Support Team at Tenable where you'll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. ensure timely problem resolution Use remote troubleshooting techniques to troubleshoot and correct issues Analyzing vulnerability scan results, system audits, and log events Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise,



and actionable information to quickly resolve issues Recreate customer software issues in a lab environment for engineering assessment Ensure customer feedback is properly captured and channeled into Product Management and Research & Development Maintain in-depth knowledge of Tenable products and information security best-practices Create and publish solution knowledge for re-use by customers and Tenable employees Continually review personal performance metrics to ensure goals are consistently met May perform other duties and responsibilities that management may deem necessary from time to time Opportunities for career advancement within Technical Support as well as other organizations within Tenable What You'll Need: Fluency and ability to explain technical concepts in English and Spanish Must be located in Mexico Bachelor's degree in a technical field or equivalent experience 2+ years professional experience with
networking (TCP/

📌 Technical Support Engineer Bilingual English/Spanish Remote (San Pedro Tlaquepaque)
🏢 Tenable
📍 San Pedro Tlaquepaque