FBS – Farmer Business Services is part of Farmers operations with the purpose of building a integral approach to identifying, recruiting, hiring, and retaining top talent. We believe that the foundation of every successful business lies in having the right people with the right skills. Since we don't have a local legal entity, we've partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.
Customer Experience (CX) Data Analyst
who is passionate about transforming customer data into strategic insights that drive measurable business impact. In this role, you will work at the intersection of data, customer behavior, and business strategy — helping the organization better understand customer journeys, improve satisfaction, and enable data-driven decision-making. If you enjoy solving complex problems through analytics and influencing business decisions with data, this role is for you.
What You'll Do Analyze customer data to uncover trends, behaviors,



and opportunities to enhance customer experience Develop dashboards and reports to support CX performance tracking and strategic initiatives Use SQL, Python, and BI tools to extract, manipulate, and analyze structured data Apply statistical, financial, and forecasting models to support business planning and performance optimization Partner with cross-functional teams to translate business questions into analytical frameworks Ensure data accuracy, integrity, and consistency across multiple data sources Support AI-driven and advanced analytics initiatives to improve customer insights Continuously improve reporting processes and data platforms to meet evolving business needs
Requirements Experience: 3+ years of experience in Data Analytics, Business Intelligence, or Customer Analytics roles Bachelor's degree in Statistics, Mathematics, Business Analytics, Data Engineering, Data Science, or related field Advanced English proficiency Strong Analytics skill, sta

📌 FBS CX Data Analyst (Zapopan)
🏢 Capgemini
📍 Zapopan