For 24 years, we've guided the most innovative employers to navigate growth and get the most out of their integral people investment. com or follow us on LinkedIn to learn more.
What You Get to Do: Sequoia's Information Technology (IT) department is seeking an IT Support Engineer who will be responsible for timely delivery of quality technical support to Sequoia team members. As an IT Support Engineer, you will help manage the ticket queue, perform IT operations, and systems administration for our growing company. You will have the opportunity to impact, learn, and develop through challenging projects and deployment of various technologies while also ensuring excellent service to our Sequoia team members.
Work the IT support queue and provide Tier 1 - 2 support to both onsite and remote users.
Own org-wide IT asset procurement, distribution, and logistics.
Identify, troubleshoot and resolve issues with laptops, multifunction printers, smart phones, tablets, and IT related hardware/software.
Software duties include installing, upgrading,



and maintaining a suite of software for Windows OS and MacOS systems.
Perform Active Directory and Microsoft 365 administration such as account creation, account removal, maintenance, and policies.
New hire deployments, laptop imaging and setup including network/email accounts and computer hardware.
Provide SaaS telephony and mobile device configuration and troubleshooting.
Maintain and update documentation (procedures, diagrams, inventory, and knowledge articles).
Lots of opportunities for challenging projects and deployment of new tech.
May require occasional work on weekends and/or holidays.
Occasional travel between Bay Area and New York office locations.
Bachelor 's degree required, preferably in a technology field.
5 years of experience in an IT support role.
Experience with endpoint management and deployment solutions
Experience with Active Directory and/or Azure AD administration.
Experience with both Windows and MacOS platform

📌 Windows Technical Support Engineer (Santiago de Querétaro)
🏢 Sequoia
📍 Santiago de Querétaro