As we expand our Analytics team, we are looking for a dynamic Jr Analytics Consultant withexpertise in BI tools like SAP BI/BW4 HANA and SAP SAC, and other leading tools.This role is focused on providing first-level support, ensuring the reliability, security, and performance of various analytics and business intelligence platforms.If you have at least two years of experience in BI tools such as SAP BW, SAP BW/4 HANA, SAPAnalytics Cloud (SAC), Power BI or Tableau, and are excited about working in a diverseanalytics environment, this the place for you.Our structured onboarding and training program will equip you with the necessary technical andanalytical expertise to excel in a fast-paced and evolving analytics landscape.Job descriptionHandle customer requests and incidents related to SAP BI services and Analytics toolsTriage and dispatch tickets to relevant teams,
working closely with other 2nd and 3rd levelSupport teams when needed.Resolve support tickets for assigned services, escalate when necessary, and follow up toensure timely issue resolution.Document and track issue resolutions, contributing to process documentation tosupport continuous improvement.Daily monitoring of SAP systems and Front-end applications to ensure smooth operationand quick identification of potential issues.Taking over development tasks within SAP implementation projectsRequirements~ Experienced in user management, authorization concepts, and administration~ Nice to have - Process chain monitoring and resolution~ Nice to have –