About Apex GroupThe Apex Group was established in Bermuda in **** and is now one of the world's largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services.
With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.
Your career with us should reflect your energy and passion.End User Technology AnalystMexico cityDescriptionThe End User Technology Analyst is the onsite contact for the local users in our Mexico office who interact with the Apex Group IT covering desktop, telephone, networking, and business applications.
While providing a high level of customer interaction, EUT Engineer are responsible to resolve onsite IT requests in a timely fashion.
Must have a good balance of basic technical skills, and customer facing skills.
The role will report to the Head of End User Technology and/or EUT Team Lead.Role & Key ResponsibilitiesOnsite IT support for the officeMaintaining the IT infrastructure of the officeSupport office technologies and EUC hardware onsite inc. building and repairing laptops and desktopsL2/L3 support to the Service Desk for end user technology issuesSupport of Windows 365 infrastructure and endpointsSupport video conference and meeting room solutionsDeployment of IT equipment to new startersCollection of IT equipment from leaversPrinter supportHands & eyes support for remote teams e.g.,



support network team to deploy infrastructure and resolve onsite issuesNetwork cabling and patching in officeOffice moves and setupsIT Asset inventory managementProvision, deploy and support phones inc.
Teams for VoiceWork with vendors who provide IT solutions in the officeWork with local office management on any office technology issues/requirementsWorking closely with the Group ITCommunicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate timesHighlight and report all major IT issues and risks to Service Manager in a timely mannerEscalation points for any issues and requests for users in the officeResearch, test and implement new systems to improve efficiencies and satisfy user requestsOther duties in support of the Group IT, as assigned by the EUT ManagerSkills Required3 years' experience in a computer-related support or and IT operational environmentGood technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365 and Windows 365Good written and communication skills in EnglishExperience with documentation and improving SOPs and other process documentsGood customer focus, and excellent timekeeping is a key requirement of the roleGood interpersonal skills, with a focus on listening and questioning skillsGood problem-solving abilities and capability to work under own initiativeExperience with configuring and supporting any version of Windows Desktop ******)Some basis experience with supporting physical networking is desirable but not essential.We pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have four (4) days in office requirement.
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📌 End User Technology Analyst (Xico)
🏢 theapexgroup
📍 Xico