We are currently seeking an experienced Analytics Client Service Specialist to join our Client Coverage organization in Mexico City/Monterrey.The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world.Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products.Client contact is primarily via telephone and email, but occasional travel may be required for on-site presentations or trainings.Client Service Specialists work closely with account managers and consultants to develop and maintain client relationships.
- Answer detailed client inquiries about MSCI products and methodology, with emphasis on complex L2 questions requiring quantitative and methodological expertise across Barra's multi-asset class risk framework.
- Participate in developing client relationships through proactive follow up on issues raised by clients.
- Analyze market performance and data for our clients on a reactive and a pro-active basis.
- Maintain relationships by ensuring relevant product and model information is shared with clients.
- Provide client feedback to the Coverage, Product Management, Research and Data groups.
- Keep up with current events and trends in the marketplace.
- Own end-to-end case management from intake to resolution, ensuring adherence to SLA targets, escalation protocols, and client communication standards.
- Mentor and develop junior team members (Analysts and Associates) through regular coaching, knowledge transfer, and structured feedback.
- Contribute to the team knowledge base by creating and updating articles, leading formal knowledge-sharing sessions, and promoting client self-service adoption.
- Accountable for translating AI capability into team-level impact — designing, building, and deploying AI-assisted solutions that improve service efficiency and team productivity.




- Maintain consistent personal AI tool adoption embedded in daily workflow, serving as a practitioner role model for responsible and effective AI integration within Client Service.Specific Knowledge/Skills- Strong analytic, quantitative, and problem-solving skills.
- Demonstrated understanding of financial topics which should include some of the following: Modern Portfolio Theory, Equity and Portfolio Construction, Optimization, Cap Asset Pricing models, Multi Factor Risk Models, Market Risk, Credit Risk and VAR.
- Deep understanding of international financial institutions and integral financial markets.
- Proactive and highly motivated, track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities- Ability to develop value-added contributions to both internal and external clients.
- Excellent communication skills, ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients.
- Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines.
- Dynamic, track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities.
- Teamwork, ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of function or location.
- Working knowledge of programming (Python, R, C++) is a plus.
- Familiarity with AI tools (e.G., ChatGPT, Claude, Copilot); demonstrated ability toembed AI into daily workflows and build repeatable AI-assisted solutions that improve team productivity and service quality.
- Ability to critically evaluate AI-generated outputs in a client-facing context, ensuring accuracy and methodological soundness before delivery.Desired Experience- 5-7 years' experience in Financial Services.Desired Qualifications- Undergraduate degree in finance, economics, actuarial sciences, statistics, mathematics, or other quantitative fields required.
- MFE, MBA,Masters Degree and/or CFA, or equivalent highly desired.
#J-*****-Ljbffr

📌 Analytics Client Service Associate (Monterrey)
🏢 Msci
📍 Monterrey