Novibet is seeking a Customer Care Manager to lead Spanish-speaking operations across LATAM, coordinating in-house and outsourcing teams to deliver exceptional service. You will design workflows, mentor staff, and ensure efficient daily operations.
You will drive CSAT and KPI improvements, own escalation handling, and partner with product, marketing and tech to align on service enhancements and evolving customer needs in a fast-growing general environment.
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📌 Spanish-Speaking Customer Care Leader (LatAm) (Xico)
🏢 Novibet
📍 Xico