ITJ is seeking a Level 1 Remote Service Desk IT Support Technician to provide first-line assistance for incidents and catalog tasks via ServiceNow. The role focuses on troubleshooting software, licensing, endpoint issues, and access management, with remote support using TeamViewer and Intune in a regulated biotech environment.
Work is hybrid, with four days on-site per week (Mon-Thu). You will document thoroughly, meet SLAs, and coordinate with IT peers to ensure timely fulfillment for
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📌 Remote ServiceNow Help Desk Analyst - Level 1 (Tijuana)
🏢 ITJ
📍 Tijuana