Air Cargo Operations Specialist – Mexico City (CDMX)

Location: Mexico City, Mexico

Company: AGOL Worldwide

Department: Air Cargo Operations

Position Type: Full-Time / On-Site ( 1 home office day per week )

About AGOL Worldwide

AGOL Worldwide is an international logistics company specializing in air freight, time-critical logistics, global trade, customs coordination, and complex transportation solutions.

We are expanding our Air Cargo operations in Mexico and are looking for an experienced Air Cargo Operations Specialist to take ownership of our Mexico City air cargo desk.

This is a hands-on operational position.

The successful candidate must be capable of independently managing an international air freight shipment from A to Z, including airline coordination, documentation, bookings, shipment execution, tracking, customs coordination, and final file completion.

Initially, this will be a one-person Air Cargo department in Mexico City, with direct operational support from AGOL Worldwide's U.S. Air Cargo team and our international Time Critical Operations team.

The Role

You will be responsible for managing AGOL's air cargo operations in Mexico, including both air exports and air imports.

We are looking for someone who understands the entire operational process — not someone who has only worked in tracking, customer service, documentation, or one specific part of air freight.

You should be comfortable receiving a shipment request and independently determining what needs to happen next, coordinating all parties involved, preparing the required documentation, and managing the shipment through completion.

Key Responsibilities

Air Export Operations

- Receive and review air freight shipment requests
- Obtain airline schedules, routing options, rates, and space availability
- Make and manage airline bookings
- Coordinate cargo pickup and delivery to airline terminals or handling facilities
- Prepare and review HAWB and MAWB documentation
- Work with electronic Air Waybill / e-AWB processes where applicable
- Verify shipper, consignee, commodity, dimensions, weight, routing, and handling information
- Prepare and review required shipping documentation
- Coordinate commercial invoices and packing lists
- Coordinate with customs brokers for Mexican export clearance and pedimento requirements
- Confirm cargo acceptance with airlines and ground handling agents
- Coordinate security, screening, labeling, and cargo handling requirements




- Monitor cutoff times and ensure cargo is delivered and accepted before departure
- Track flights and shipment milestones through final destination
- Manage airline irregularities, rollovers, delays, offloads, and operational exceptions
- Send status updates internally and to customers

Air Import Operations
- Monitor inbound international air freight shipments
- Review pre-alerts and shipment documentation
- Verify MAWB / HAWB information
- Coordinate with airlines, cargo terminals, ground handlers, customs brokers, and customers
- Coordinate Mexican customs clearance requirements
- Monitor cargo arrival and availability
- Resolve documentation discrepancies or cargo holds
- Coordinate cargo release from airline or terminal
- Arrange final delivery when required
- Track shipments through final delivery and POD
- Complete and close operational files

Documentation & Compliance The candidate must have strong practical knowledge of international air cargo documentation and processes, including:
- Master Air Waybills (MAWB)
- House Air Waybills (HAWB)
- Airline booking documentation
- Commercial invoices
- Packing lists
- Cargo manifests and pre-alert documentation
- Export and import shipment files
- Mexican customs broker documentation coordination
- Cargo labels and handling labels
- Special handling instructions
- Airline acceptance requirements
- IATA air cargo procedures
- Dangerous Goods awareness and documentation coordination
- Incoterms
- International air freight terminology and procedures

You will be expected to carefully review documentation before cargo moves and identify potential operational or compliance problems before they become shipment delays. Airline & Vendor Coordination

You must be comfortable communicating directly with:

- Airlines
- Airline cargo departments
- Ground handling agents
- Airport terminals
- Customs brokers
- Trucking companies
- Warehouses
- Overseas agents
- Customers
- AGOL offices and operations teams internationally

You should know how to follow up aggressively and professionally when cargo, documents, bookings,



or clearances are not moving according to plan.

Required Experience

- Minimum 3 years of hands-on international air freight operations experience
- Strong experience with both air export and air import operations
- Proven ability to manage shipments independently from booking through final delivery
- Hands-on experience preparing and reviewing MAWB and HAWB documentation
- Experience working directly with airlines and cargo terminals
- Experience coordinating Mexican customs clearance with customs brokers
- Strong understanding of international shipping documentation
- Knowledge of IATA air cargo procedures
- Understanding of Incoterms
- Strong computer and logistics-system skills
- Excellent attention to detail
- Strong organizational and problem-solving skills

Language Requirements

Spanish: Fluent / Native

English: Professional working proficiency required The candidate must be comfortable communicating by email, telephone, and Microsoft Teams with our U.S. operations team, overseas partners, airlines, and international customers in English.

Preferred Qualifications

- IATA or air cargo training
- Dangerous Goods / DGR training or certification
- Experience with time-critical or expedited air freight
- Experience handling high-value technology, automotive, aerospace, or industrial cargo
- Experience working for an international freight forwarder
- Experience working with airlines and cargo handlers at AICM and/or AIFA
- Existing relationships with airlines, handlers, customs brokers, and trucking providers are a plus

What We Are Looking ForWe want someone who is operational, resourceful, organized, and independent. This position is adecuado for an experienced air freight professional who does not need a large department around them to manage a shipment.

You should be the type of person who can receive a new shipment and immediately think:

What airline should we use? What routing makes sense? What documents are required? What is the cutoff? Has the cargo been cleared? Has the airline accepted it? What could delay this shipment, and what do I need to do now to prevent that?

You will have support from our U.S. Air Cargo and Time Critical teams, but you will be expected to become AGOL's air cargo operational expert on the ground in Mexico City.

As our Mexico operation grows, this role may also develop into a larger operational or leadership position.

📌 Air Cargo Operations Specialist - Mexico (Ciudad de México)
🏢 AGOL Worldwide
📍 Ciudad de México