Vacante para la empresa Recruiters and HR Advisors LATAM en Polanco -Miguel Hidalgo, Ciudad de México:
Operations sr manager luxury boutique hotel: Gerente de Operaciones SR - General Manager

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OBJETIVO DEL PUESTO

Asegurar la rentabilidad y correcta administración de los recursos materiales, económicos, tecnológicos y humanos de la propiedad a cargo, a través de la gestión, supervisión y control de los procesos operativos, comerciales y de satisfacción del huésped, así como de la aplicación y seguimiento de los estándares, políticas y lineamientos establecidos por la marca.
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Requirements:
Proven three year experience as Hotel Manager preferred or relevant role in a Boutique hotel setting.
Fluency in English; knowledge of other languages is a plus
Understanding of all hotel management best practices and relevant laws and guidelines
Working knowledge of MS Offic and Google Suite; knowledge of Opera Cloud hotel

management software (PMS) is an advantage
Revenue Management knowledge




Excellent customer service skills as well as a business acumen
Valid passport and VISA

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Main Job Responsabilities:
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Mosaic’s core values.
Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, tax, budget generation and P&L; reviews.
Coordinate with the accounting department to oversee payroll functions.
Lead the sales effort. Leverage mínimal sales staff/outside vendors to discuss and implement sales strategies to continually improve

📌 Operations Sr Manager Miguel Hidalgo (México)
🏢 Recruiters & Hr Advisors Latam
📍 México