Case Management Team Lead / Operations Manager
Drive Performance. Guadalajara, Jalisco, México On-Site Full-Time
As our Case Management Team Lead/Operations Manager, you will oversee the daily operations of our Case Management department and mentor the next generation of Case Managers.
Your leadership will directly influence team performance, settlement velocity, client satisfaction, and the organization's continued growth.
Leadership performance bonus opportunities
Professional leadership development and ongoing training
Collaborative, high-performance work environment
Modern office located in Guadalajara's premier financial district
Deliver structured onboarding and training programs for new team members.
Coach employees through regular feedback, performance conversations, and professional development.
Operations & Workflow Management
Continuously evaluate workflows and implement process improvements that increase productivity and quality.
Performance Management
Track team performance using operational metrics and key performance indicators.
Analyze production data,



identify trends, and implement improvement strategies.
Hold team members accountable for productivity, quality, and client service standards.
Support leadership with operational reporting and performance insights.
Client Escalation & Quality Assurance
Conduct quality reviews to maintain operational consistency and compliance.
Individual Case Management
Lead by example through exceptional case management practices.
Ensure cases progress efficiently toward successful resolution while maintaining quality standards.
3–5 years of leadership experience within legal operations, case management, insurance claims, or similar client-service environments.
Proven experience managing teams in a fast-paced, performance-driven environment.
Strong operational leadership and workflow management skills.
Professional proficiency in English and Spanish.
Data-informed decision makers
Our success is driven by talented profe

📌 Case Manager Team Lead (Guadalajara)
🏢 Legal Management Group
📍 Guadalajara