Company Description
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. Shiji is committed to connecting the general business of hospitality. The Customer Success Manager is responsible for building strong, long-term relationships with customers and ensuring they realize maximum value from Shiji's hospitality technology solutions. This role drives customer engagement, product adoption, and sustained value by supporting customers throughout the post implementation lifecycle. As the primary advocate for our customers, the Customer Success Manager delivers strategic guidance,



clear communication, and a deep understanding of each customer's operational, and business needs to help them achieve measurable outcomes. This role requires balancing product knowledge, business acumen, and interpersonal intelligence to navigate complex customer environments, build trust across diverse stakeholders, and ensure a positive and successful customer journey.
Lead the formal transition of clients from the implementation phase into long-term success, coordinating with internal Implementation and Support teams to ensure a smooth handoff while acting as the internal customer advocate to drive adoption, product understanding, and value realization.
Perform regular, data-backed business reviews, health checks, and strategic planning sessions to monitor customer satisfaction and progress against success metrics, proactively identifying improvement opportunities and adoption gaps to recommend improv

📌 Customer Success Manager (Aguascalientes)
🏢 Shiji Group
📍 Aguascalientes