Customer Service and Client Relations Work Arrangement:
Independent Contractor, Full Time Work Schedule:
Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills
The Patient Care Coordinator serves as the primary point of contact and advocate for patients accessing telehealth services, clinical research studies, specialty care for complex chronic conditions, and healthcare navigation support. This role demands exceptional empathy, communication, and organizational skills to ensure patients feel fully supported throughout their healthcare journey. You'll guide families and patients through complex healthcare systems, coordinate care across clinical teams, manage appointments and prescriptions, and serve as a compassionate advocate during both challenging and celebratory moments. This is not a typical administrative role—you'll work with real families facing real human challenges, empowering underserved populations to access transformative care.
Your compassionate support will directly improve patient satisfaction, trust,



and health outcomes by ensuring seamless access to care and personalized guidance. You'll build lasting relationships that transform one-time patients into long-term advocates for healthcare services. By identifying and resolving care barriers, you'll enhance operational efficiency and contribute to continuous improvements in patient experience. Your advocacy will help underserved and often misdiagnosed patients access specialized care that dramatically improves their quality of life. In clinical research settings, your work will enable meaningful patient participation in studies that advance medical knowledge. Your ability to navigate complex healthcare systems on behalf of patients will reduce stress and confusion during vulnerable moments.
Patient Support & Communication (50%) Act as first line of contact for patient inquiries across platforms—EHR, secure chat, phone, and messaging Respond to in

📌 Patient Care Coordinator (Ciudad de México)
🏢 Pearl
📍 Ciudad de México