Job Description Summary
The Engineer – Generator and Electrical Systems Product Service Engineering will collaborate with global teams to strengthen expertise in generator and electrical system technology. This role supports root cause investigations, resolves customer technical issues, and partners with cross-functional teams to deliver timely, effective solutions that support fleet reliability and customer satisfaction.
Job Description
What You’ll Do
- Collaborate with integral cross functional teams to build expertise in generator and electrical system technology.
- Support root cause investigations for issues with significant fleet impact, from initial investigation through the CAPA phase.
- Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills as well as subject matter experts (SME) while adhering to sound engineering principles, standards, practices, and procedures.
- Escalate fleet issues as required,



acting as the liaison between the site team and design engineering to drive specific technical resolution and help identify and drive corrective actions.
- Establish and maintain active collaboration with cross functional teams such as manufacturing, sourcing, service operations, quality, and design engineering to ensure customer technical issues and requirements are understood and addressed in a timely manner, in accordance with established processes.
- Communicate progress across all levels of the organization, including plant operators and executive leaders.
- Support cross-functional teams at conferences, user groups, and customer meetings.
- Support authoring of knowledge articles and customer communications, including TILs (Technical Information Letters), PSSBs (Product Service Safety Bulletins), PSIBs (Product Service Information Bulletins), and safety communications.
- Support preparation of technical presentations for GE Vernova leaders and customers, ensuring timely comm

📌 Engineer - Generator and Electrical Systems Product Service Engineering (Santiago de Querétaro)
🏢 GE Vernova
📍 Santiago de Querétaro