About FreshBooks FreshBooks is a leading cloud-based SaaS accounting software platform built for small business owners and consistently ranks #1 easiest to use. With an emphasis on keeping things simple and stress-free wherever possible, FreshBooks makes the hard parts of running a business a little bit easier. With Freshbooks, our customers can get paid faster and spend less time on admin and paperwork, so they can focus on what they do best — growing their businesses.
At FreshBooks, we believe in human-centric connections that empower teams to do their best work. Headquartered in Toronto, Canada, our team operates in clusters across North America and Europe using a variety of working environments - remote, hybrid, and in-office - all based on what's best for the team, collaboration, and mental wellbeing. We are committed to creating a supportive and adaptable workplace where everyone can thrive, grow and make an impact on small business owners and accountants. Job Vacancy - Support Specialist (Remote, Mexico)



We are looking for someone to join our award-winning Support team of 90+ dedicated and motivated individuals whose passion is to dig deep into issues and exceed the expectations of our customers. We always go above and beyond to deliver the best possible customer experience.
This position is primarily
phone-support-focused . We offer phone and email support from Monday - Sunday.
Currently, we seek to fill vacancies for
bilingual English/Spanish
Support Specialists, who will be working
remotely
in one of our full-time shifts between the hours of
1-9 pm Eastern time.
The weekly shift options we have available are adaptable but will include at least one weekend day, (such as Tuesday - Saturday or Sunday - Thursday). We have some limited Monday - Friday options available as well.
Training
sessions
will be
between
Monday - Friday
for the first few months, after which you will switch to your assigned schedule covering at least one weekend day.
Role Responsibilities
R

📌 Support Specialist (Ciudad de México)
🏢 Freshbooks
📍 Ciudad de México