Important Notes:
- Position is available on site only (Mexico, CDMX) / This is not a remote position._
- To be considered for the position submitted resume must be in English._
About the Role:
We are looking for an Account Specialist to join our Autopilot team. As an Account Specialist, you will work to get our new Autopilot properties completely ready for members to book and move in. You’ll take over as soon as a contract is signed and work with properties, Area General Manager, and other internal teams to collect information, coordinate installations, and ensure homes are cleaned, photographed, and ready for move-in. You aren't just checking boxes; you are the mastermind ensuring our properties are perfect for our members.
About the Team:
The Autopilot Team’s goal is to ensure a successful installation and launch of all new properties through exceptional customer service for both internal and external teams.
What You’ll do:
- Coordinate and oversee all aspects of Autopilot from start to finish, communicating with internal teams and property
- Partner closely with property managers and owners to ensure they understand Autopilot Operations and collect the required information to build the property on Landing’s website
- Collaborate with Area General Managers to coordinate key pickup and installations for all units
- Oversee all necessary jobs creation and completion for the unit to be ready
- Ensure all property and home information is correctly entered in our system
- Establish a foundational relationship with the property to pass off to the Area General Manager after installation
What You’ll need:
- Advanced Communication (B2+):
- A "Project Manager" Mindset: Obsessive attention to detail to ensure every property launch meets our high-quality standards.
- Proactive Autonomy: The ability to work independently and drive results in a fast-paced environment without constant supervision.
- Extreme Ownership: You take full responsibility for the property’s success f
📌 Client Onboarding Specialist (Lomas de Chapultepec III Sección)
🏢 Hellolanding
📍 Lomas de Chapultepec III Sección
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