Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

We’re seeking an experienced Learning & Development Leader to head our Tijuana L&D; team, someone with deep expertise in adult learning, facilitation coaching, training operations, and consistently delivering high-quality learning experiences.
Onsite presence in Tijuana is required.

Why This Role Matters
This leader will provide consistency, stability, and strategic alignment to the Tijuana L&D; team. Acting as the onsite presence, they will reinforce expectations, develop talent, drive training quality, and partner with Operations to deliver exceptional learner outcomes.
This is a unique opportunity to build, elevate,



and lead a high-impact training environment that directly shapes the success of our learners.

Key Responsibilities

Drive Trainer Performance
- Coach facilitators and trainers through structured observation, feedback, and performance routines
- Monitor facilitation quality, learner engagement, and classroom execution
- Ensure trainers meet expectations across readiness scores, assessments, and key L&D; metrics

Maintain Curriculum Integrity
- Ensure curriculum is delivered consistently and accurately
- Lead validation routines and peer modeling
- Partner with curriculum design teams to maintain alignment and elevate training standards

Run the L&D; Operating Rhythm
- Lead daily observation cycles: in-person and via Teams
- Maintain cadence of coaching, calibration, and development sessions
- Ensure Training Academy standards are upheld across every class

Partner with Operations
- Align on class readiness, learner performance, a

📌 Learning & Development Team Lead Ii - Integon (Tijuana)
🏢 Integon
📍 Tijuana