Your Role:
- Achieve and maintain specific Customer Quality Scorecards in Green condition
- Expert in CSRs ( Customer Specific Requirement) and assure appropriate communications and actions inside Aptiv CS organization are taken to ensure compliance to all CSRs.
- Build or improve customer relationship in the Customer Quality organization
- Be the first level of escalation for the customer
- Manage all Customer escalations throughout all management levels (organization, communication, presentation, action plan implementation and follow up,)
- Provide oversight to the Customer Quality Specialists and present VOC and CSRs to CS Globally (for Integral Customers headquartered in the region)
- Develop Customer relationships by maintaining presence at Customer locations
- Monitor and report specific Customer KPI trends, with analysis of deviations from Customer expectations and promotion of recovery plans (including VOC meetings together with Sales)
- Prepare and lead the management reviews with customer
- Track complaint resolution (initial response, 3D, 8D, )



on time and with the right level of quality and improve process
- Track lessons learned and read across in all plants (risk and corrective/improvement actions deriving from previous incidents or RFMEA findings)
- Coordinate and lead support teams at customer location during critical activities (e.g. pilots, start-up, and major engineering changes)
- Follow up on systemic improvement plans and verify corrective actions efficiency
- Plan and participate in customer audits and control share point maintenance done by the plants
- Support reliability analyses on new vehicles, coordinate analysis of claimed CS components, monitor response times, and report periodically the results
- Align processes and methods with QMS to comply with customer communication requirements (complaint response, portals, audits ). Monitor and improve process across region

Your Background:
- Bachelor's degree in Engineering or relevant field.
-

📌 Regional Customer Quality Manager (Ciudad Juárez)
🏢 Aptiv
📍 Ciudad Juárez