Requisition ID: 53168

Whirlpool Corporation (NYSE: WHR) is committed to being the best general kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and Yummly. In 2021, the company reported approximately $22 billion in annual sales, 69,000 employees and 54 manufacturing and technology research centers.

Whirlpool Corporation is consistently recognized by FORTUNE as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Integrity, Respect, Inclusion & Diversity, One Whirlpool, and Spirit of Winning propel our teams to excellence. Get to know us and see what it's like to be part of a company that is in constant pursuit of improving life at home.

The team you will be a part of:
- The Customer Contact Center team manages the Trade Relations area, which may include telephone, correspondence,



and/or research functions to ensure smooth and effective delivery of services using independent judgment and discretion.

This role in summary:
Senior Representative Customer CC -Antención Especializada

Your responsibilities will include:
1 Análisis de servicios abiertos
2 Llamadas de seguimiento con cliente final.
3. Negociacion y gestion interna con las areas involucradas
4 Negociación de acuerdo a política interna PEX con cliente fina
5 Soporte a la operación
6 Analisis de data

Minimum requirements:
Call Center

Telemarketing

Administativo

Analisis y reporteo

Preferred skills and experiences:
Analisis

Atención a cliente

Manejo de conflicto

1-3 años de experiência

Additional information:
Process Oriented
Communication skills
Excell
Power Point
Word
SAP
Facilidad de palabra y habilidades de negociación
Enfoque a resultados
Trabajo bajo presión
Trabajo en equipo

📌 Senior Representative, Customer Contact Center (Ciudad Apodaca)
🏢 Whirlpool
📍 Ciudad Apodaca