We are looking for a Senior Client Relationship Manager to act as the primary liaison between our clients and our Operations & Tech teams. This role is critical to ensuring operational excellence, fast issue resolution, and long-term client trust.

Your Mission

As Senior Client Relationship Manager, you will define, build, and lead Capa’s client engagement strategy.

This is a leadership role, but also a hands-on one.

You will personally manage strategic accounts, own complex client situations, and design the processes, standards, and playbooks that will shape how Capa delivers world-class client experience as we scale.

We are looking for someone sharp, structured, and execution-driven.

What You’ll Do
- Build Capa’s Client Relationship / Customer Success function from scratch
- Own and manage relationships with high-impact clients
- Act as the main liaison between clients and internal teams (Operations, Compliance, Tech)
- Lead end-to-end resolution of operational and technical issues
- Escalate and prioritize incidents based on urgency and impact




- Identify recurring friction points and propose process improvements
- Translate client feedback into product and operational improvements

What We’re Looking For
- +3 years of experience in Client Relationship Management, Customer Success, or Account Management within fintech, crypto, or cross-border payments
- Advanced English (mandatory)
- Strong written and verbal communication skills
- Organized, with high attention to detail and structured problem-solving
- Comfortable operating in ambiguity and building structure where none exists
- Able to lead strategically while remaining hands-on in execution

Why Join Capa

You’ll be part of a fast-growing fintech company solving real cross-border inefficiencies in LATAM. This role offers exposure to cross-border payments, operational strategy, and high-impact clients in a dynamic environment.
- Hybrid work model
- Company-sponsored card covering lunch and work-related tra

📌 Senior Client Relationship Manager (Ciudad de México)
🏢 Capa
📍 Ciudad de México