Hyre is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.

Role Overview:
We are hiring a Bilingual Member Retention Specialist to proactively support members experiencing billing challenges and help keep their memberships active.

This role blends customer service, collections, and retention strategy. You will act as the bridge between members and their fitness journey — combining empathy, confidence, and problem-solving to help at-risk members stay committed to their health and wellness goals.

This is a part-time position (12 PM-4 PM US hours) with a clear pathway to full-time employment after a successful 90-day period.

What You’ll Do:
1. Proactive Outreach & Retention:
- Lead supportive but solution-focused conversations
- Address objections and guide members toward resolving billing issues

2. Account Monitoring & Reporting:




- Review daily billing reports to identify members needing outreach
- Track payment failures, expiring cards, and past-due balances
- Maintain organized follow-up schedules

3. Billing & Payment Support:
- Process payments and update payment details
- Work one-on-one with members to resolve balances
- Offer structured solutions to prevent cancellations

4. Member Engagement & Support:
- Reinforce membership benefits and value
- Help members overcome obstacles that may lead to cancellation
- Act as a consistent, reliable resource for ongoing support

5. Documentation & System Management:
- Maintain detailed notes inside GymMaster:
- Keep member profiles clean and up-to-date
- Ensure accurate reporting and follow-through

What We’re Looking For:
Experience:
No prior experience required. Full training and tools will be provided.

Communication:
- Strong English communication skills
- Spanish fluency is highly preferred
- Confident and persuasive wh

📌 Bilingual Virtual Assistant (Ciudad de México)
🏢 Hyre
📍 Ciudad de México