About Convatec

About the role:
The Retail Sales Manager will be responsible for driving sales growth, managing retail operations, and building strong customer relationships within the medical device category in DTC (direct to consumer) channels. This role requires a strategic leader with proven experience in retail sales, trade marketing knowledge is highly desirable, Gross to Net acumen, a deep understanding of healthcare products, and the ability to lead a team toward achieving ambitious revenue targets.
- Your key duties and responsibilities:
- Develop and execute retail sales strategies to achieve company objectives.
- Monitor sales performance and implement corrective actions when necessary.
- Recruit, train, and mentor retail sales staff.
- Set clear performance goals and conduct regular evaluations.
- P&L; management to properly and accordingly maximize Gross To Net investment
- Foster a culture of accountability, collaboration, and customer focus.
- Build and maintain strong relationships with retail partners (i.e. pharmacies, medical device shops)




- Ensure exceptional customer service and product knowledge across all DTC channels.
- Address customer inquiries and resolve issues promptly.
- Analyze market trends, competitor activities, market audits and customer feedback.
- Provide insights to senior management to guide product development and pricing strategies.

Skills & Experience:
Sales & Business Acumen
- Strong ability to develop and execute sales strategies.
- Skilled in forecasting, pipeline management, gross to net execution and revenue growth.
- Negotiation and contract management expertise.

Health Care Knowledge (ideally Medical Devices)
- Pharmaceutical (Rx or OTC) and/or Medical devices direct to consumer sales experience and interaction with pharmacists and procurement staff
- Ability to explain complex technical details in simple, persuasive terms.
- Familiarity with healthcare regulations and compliance standards.

Leadership & People Manage

📌 Retail Sales Manager (México)
🏢 Convatec
📍 México