This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Tier I Technical Support Specialist — Smart Cooler Vending based in Mexico.
This is a fully remote technical support role focused on helping operators successfully run smart cooler vending equipment.
You will serve as the first point of contact for technical questions involving connected machines, mobile apps, payment readers, and basic connectivity issues.
The role combines customer communication, structured troubleshooting, technical information gathering, and detailed documentation.
You will help customers with onboarding, machine-status concerns, app-related questions, transaction issues, and approved first-line troubleshooting.
You will work closely with a Tier II technical team, providing clean and complete handoffs whenever deeper diagnosis or technical decisions are required.
Success in this role depends on being organized, technically curious, customer-focused, and comfortable following defined support processes.




This is an opportunity to build hands-on experience with smart vending technology, connected devices, payment systems, and real-world technical support.
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Accountabilities
Customer Support Intake: Receive and respond to technical support requests through approved channels, identify the issue category, gather relevant customer and machine information, and determine the likely area involved, such as the mobile app, backend, physical equipment, POS, payment reader, or connectivity.
Issue Documentation: Capture machine IDs, models, locations, timelines, error messages, screenshots, videos, troubleshooting history, and customer impact, including downtime, lost sales, failed transactions, or installation delays.
Basic Troubleshooting: Guide customers through approved first-line troubleshooting procedures, including app checks, remote restarts, physical power cycles, and other documented steps. Monitor whether issues remain r

📌 Tier I Technical Support Specialist — Smart Cooler Vending (México)
🏢 Jobgether
📍 México