Acerca de este puesto The Customer Service Excellence (CSX) Specialist is responsible for ensuring the effective execution and monitoring of service delivery activities, partnering closely with Supply Chain and cross-functional teams to fulfill customer and intercompany orders efficiently. This role drives operational excellence through proactive order management, data accuracy, continuous improvement initiatives, and collaboration across the organization, contributing to a seamless customer experience and supporting business growth and customer retention.

Lo que hará

Manage and execute complex service delivery activities with a customer-centric mindset, ensuring seamless order fulfillment without direct customer interaction.
Create, modify, and monitor deliveries through automated and manual processes, including delivery block reviews, incomplete delivery management, and error log resolution.
Prioritize and balance customer requirements with Supply Chain capabilities to ensure timely fulfillment of customer and intercompany orders while optimizing costs.




Support the understanding of customer needs, market trends, and service challenges by providing accurate and relevant service delivery insights.
Maintain high-quality data within CRM systems, supporting call planning, follow-up activities, and business development initiatives.
Contribute to customer retention and business growth by delivering high-quality service and identifying opportunities to enhance the customer experience.
Collaborate closely with CSX, CoE, GBS+, and Supply Chain teams to align priorities and effectively meet customer requirements.
Support the implementation of organizational changes, projects, process improvements, pilots, and regional best practices.
Identify and promote continuous improvement opportunities to increase operational efficiency, simplify workflows, and enhance service performance.
Prioritize workload effectively and ensure activities are completed with a high level of product

📌 CSX CoE Delivery Enablement Specialist (Municipio de Huixquilucan)
🏢 Henkel
📍 Municipio de Huixquilucan