Key Responsibilities:

Delivery Management:

• Own end-to-end delivery of IT software services projects across development, maintenance, and support engagements.

• Ensure delivery commitments are met in terms of scope, schedule, cost, and quality.

• Manage multiple projects using Agile, Scrum, Waterfall, or hybrid methodologies.

• Drive continuous improvement in delivery processes, tools, and standards.

• Ensure adherence to SLAs, KPIs, and contractual obligations.

Client & Stakeholder Management:

• Act as the primary point of contact for client delivery escalations.

• Build strong relationships with client stakeholders to ensure high satisfaction and retention.

• Conduct regular governance meetings, status reporting, and executive updates.

• Identify opportunities for account growth, cross-sell, and up-sell.

Team Leadership & Resource Management:

• Lead cross-functional teams including developers, QA engineers, architects, DevOps, and support engineers.

• Plan resource allocation, utilization, and capacity management.





• Mentor and coach team members to improve performance and career growth.

• Promote a high-performance and collaborative team culture.

Project & Program Governance:

• Define project plans, milestones, risk mitigation strategies, and quality standards.

• Track project progress using project management tools.

• Manage risks, issues, dependencies, and change requests.

• Ensure compliance with organizational delivery frameworks and best practices.

Financial Management:

• Manage project budgets, forecasting, revenue tracking, and cost optimization.

• Ensure profitability through efficient resource utilization.

• Support pricing strategies, estimations, and financial planning.

Quality & Process Excellence:

• Ensure compliance with quality standards such as ISO, CMMI, ITIL, or internal frameworks.

• Implement process improvements to increase productivity and delivery

📌 Account Manager (Santa Fe)
🏢 Net2Source
📍 Santa Fe