Job Duties & Responsibilities
- Monitor network, system, and application performance across on-premises and Azure IaaS environments using tools such as Dynatrace, LogicMonitor, Databricks, and other integrated platforms
- Analyze and interpret monitoring data by building dashboards, reviewing trends, querying logs, and researching historical data to identify potential issues and proactively prevent outages
- Investigate alerts and anomalies, conducting thorough root analysis to understand triggering behaviors and determine appropriate next steps
- Dynatrace experience is MUST alon with the required skills
- Manage incidents and requests using ServiceNow or similar ticketing systems to assign, track, and resolve issues efficiently
- Identify recurring problems and collaborate with cross functional teams to implement automation, selfhealing solutions, and other improvements that enhance performance and reliability
- Create and maintain documentation, including Standard Operating Procedures,
- Operations Playbooks, and Knowledge Base articles using consistent formatting and style




- Troubleshoot complex technical issues involving advanced networking, DNS, DHCP, SMTP, web/application servers, and Azure infrastructure and PaaS services
- Develop advanced PowerShell scripts to support automation and operational improvements
- Participate in root cause analysis for service interruptions and assist in recovery efforts as needed

Skills, Knowledge & Experience
- 2+ years of hands-on systems engineering experience, including work with Windows, Linux, and Azure Cloud environments
- Strong analytical and criticalthinking skills, with the ability to diagnose and solve complex technical issues
- Experience managing incidents in fastpaced or highpressure environments
- Proficiency with Dynatrace or comparable monitoring tools (required)
- Experience with ServiceNow or similar ITSM platforms
- PowerShell scripting experience or equivalent automation skills preferred
- Deep troublesh

📌 Data Support Analyst (México)
🏢 TechDigital Group
📍 México