Job Description
The Global Process Excellence (Marketing) is accountable for shaping and executing the global Marketing process excellence and transformation agenda within Commercial GBS. The role develops and drives a multi-year roadmap across process standardization, continuous improvement, and digital enablement, partnering with Global Growth & Omni functions, Zone Business Partners, GBS Capabilities, and Tech. The role starts as an individual contributor and will build a Commercial Excellence team over time to execute process discovery/deep dives and project PODs (pods) that solve priority business problems and deliver measurable value.
Global Process Excellence Strategy & 3-Year Roadmap
· Own the global Marketing process excellence roadmap within Commercial GBS, aligned to Global Commercial/Growth priorities and Zone needs.
· Build and maintain a 3-year portfolio of initiatives across Expansion, Digital enablement, and Process Transformation, including sequencing, dependencies, investment needs, and adoption/change approach.
· Define initiative charters and value cases (productivity,



cost-to-serve, cycle time, quality, controls, experience) and govern benefits realization through implementation and sustainment.
POD Delivery Model: Process Discovery, Deep Dives, Requirements
· Establish and run a repeatable POD model to solve business issues: intake → discovery → deep dive → requirements → solution options → execution oversight → sustainment.
· Lead diagnostics (VOC, process mapping, waste analysis, root cause) to identify improvement levers and clarify requirements for Tech/Automation/Analytics solutions.
· Translate business needs into clear functional requirements, process designs, controls, and measurement plans.
Continuous Improvement Framework & Standardization
· Deploy CI methodologies (Lean/Six Sigma, standard work, simplification) across Sales processes delivered through GBS/GCCs.
· Define general standards: process taxonomy, SOPs, RACI, controls, SLAs/X

📌 Associate Director, Global Process Excellence Marketing (Ciudad de México)
🏢 The Kraft Heinz
📍 Ciudad de México