Job Summary And Scope

Under general supervision and following established guidelines, performs key collection functions for assigned accounts. Optimizes cash flow by providing excellent investigative, problem solving and account reconciliation skills. Must possess effective verbal and written communication skills in English and spanish as this position interfaces with a wide range of external and internal international customers.

Job Responsibilities

Strong customer focused orientation. Establishes and maintains positive relationships with customers both internal and external.
Strong organizational and project management skills.
Monitors a specific portfolio of accounts and initiates action to facilitate on-time payment of invoices and to recover delinquent receivable.
Collects relevant information that is needed to affect payment, including obtaining copies of invoices, proofs of delivery, credit memos and on account payments.
Customer contact (via phone and e-mail) regarding delinquent invoices, credit memos, invalid deductions, on account payments,



customer disputes and terms discrepancies.
Documents all customer collection contacts (both internal and external), specifically promises to pay, agreements and information requests.
Consistent follow up to insure customer information requests have been satisfied and commitments have been met.
Proficient in gaining access to and enter invoices for customers so we can obtain payment via a third party invoicing system.
Researches and resolves customer disputes and issues.
Identifies and follows up on customer payment issues regarding terms of sale.
Communicates with Sales regarding receivable issues that cannot be resolved through normal payables contacts.
Escalate as needed to credit manager for direction if impasse is reached.
Informs Manager of any issues impacting the corporate DSO and receivable delinquency objectives.
Insures customer billing address and terms are accurately reflected in the Customer Master File

📌 International Credit (Chihuahua)
🏢 Veritiv México
📍 Chihuahua