08 sep
|
Idc Colombia
|
Nezahualcóyotl
08 sep
Idc Colombia
Nezahualcóyotl
IDC is seeking a Research Manager to lead AI-enabled sales, customer service, and contact center strategies within the Customer Experience Applications team. You will produce market research and competitive intelligence to guide IT suppliers and buyers in adopting AI-powered CX solutions.
The role requires a strong research background, client leadership, and the ability to shape IDC's viewpoint on AI adoption, with about 25% travel for events.
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📌 Research Manager: AI-Driven CX & Contact Center Insights (Nezahualcóyotl)
🏢 Idc Colombia
📍 Nezahualcóyotl