In this position...

The Ford Motor Credit Company team helps put people behind the wheels of great
Ford and Lincoln vehicles. By partnering with dealerships, we provide financing,
personalized service and professional expertise to thousands of dealers and
millions of customers in over one hundred countries around the world.

RESPONSIBILITIES

You'll have...

Take ownership of each call to transform customer experience in every moment to
build lifetime relationships; representatives are empowered to resolve customer
needs independently and are expected to:

* Manage call flow progression effectively to meet customer service level
expectations while delivering best in class service.
* Utilize online knowledge-based materials and navigate multiple applications
to assist with call handling and decision making.
* Research, explain, and correct required items such as misapplied payments or
payoffs and balance disputes.
* Clearly explain process requirements and obtain required information from
customers.
* Discuss past due accounts with customers and obtain acceptable arrangements




to get the account up to date.

Possess workplace agility:

* Remain knowledgeable and prepared for upcoming changes to processes and
technology.
* Embrace the call center environment and deliver best in class customer
service by leveraging all resources to maintain expected productivity levels

Be prepared to engage and contribute positively to a collaborative, team-based
environment.

QUALIFICATIONS

* Bachelor´s degree is preferred. Minimum scholarity: High School.
* Proven English proficiency – both spoken and written (preferably native
English or language certification).
* Customer service mindset.

Ford of Mexico is committed to being an equal opportunity employer. We believe
that a diverse and inclusive workplace is essential to our success. We do not
discriminate based on race, religion, color, national origin, gender, sexual
orientation, age, marital status, pregnancy, veteran status,

📌 Customer Service Representative (Naucalpan de Juárez)
🏢 Ford Motor
📍 Naucalpan de Juárez