Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Travel Consultants are the heart of our organization at Amex GBT, providing world class service to our corporate travel clients. You’ll learn how to use industry standard booking systems, resolve customer inquiries for all types of travel via chat, phone, and much more.
If you have experience in hospitality, customer service or call/contact centers, and have always wanted to work in travel, you may be perfect for this position.
We give an 8-week-long paid training program. We’ll give you a comprehensive course in all things travel and prepare you with everything you need to be successful as a full-time Travel Counselor assisting our client through phone.
What We’re Looking For:
3+ years of experience in hospitality, customer service or contact centers




Full proficiency in English language with exceptional listening, speaking, reading and writing
Highly proficient in computer skills including basic trouble shooting and confident in navigating new software platforms
Resolving customer issues quickly and raising concerns when needed
Understanding of math applications, including percentages and taxes
Passionate about world-class customer service (empathetic, calm, and courteous)
Must have a quiet, secure home office space, free from noise and interruption
Must have reliable high speed internet service at your address
What You’ll Do:
Participate in our training newly designed travel curriculum, where you’ll learn everything you need to know about corporate travel and our industry
Learn about our products and services GBT provides, including our end-to-end booking process
Experience our hands-on practice environment
Advise and arrange travel for corporate business customers (both individuals and groups)

📌 Bilingual Travel Consultant (México)
🏢 American Express Global Business Travel
📍 México