TCS is looking for an ServiceNow Developer Sr.

(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 2 day per week)

Skill set required:

Intermediate-Advanced English communication

5+ years of hand-on ServiceNow development experience in a production enterprise environment - not lab or sandbox-only work

Demonstrated delivery across at least three of: CSM, ITSM/HRSD, SLO Management, Integration Hub, or Service Portal

Production integration experience connecting ServiceNow to external systems via REST, SOAP, JDBC, or MID Server - with error handling and retry logic, not just happy-path flows

Experience with Workflow Data Fabric or equivalent event-driven integration patterns on the ServiceNow platform

Working knowledge of ServiceNow security model: ACLs, roles, user criteria, and data isolation patterns

Fluency in Azure DevOps or equivalent SDLC tooling: branching strategy, code review gates, deployment pipelines for ServiceNow update sets

Main responsibilities:

Design and develop advanced ServiceNow configurations and customizations across CSM, ITSM, HRSD, and SLO modules, ensuring alignment with platform governance standards and architectural guardrails

Architect and implement integrations using IntegrationHub, MID Server, REST/SOAP APIs, and Workflow Data Fabric to connect ServiceNow with enterprise systems including Workday, PeopleSoft, and third-party SaaS platforms

Lead technical design reviews and code reviews,



enforcing Azure DevOps stage gates and SDLC standards across the ServiceNow development team

Own the technical delivery of Now Assist (GenAI) feature rollouts including AI-assisted case deflection, knowledge article generation, and agent workspace enhancements

Partner with platform administrators on upgrade readiness, patching cycles, and regression test planning for major ServiceNow releases

Translate complex business requirements from HRSD, IT Service Desk, and CSM stakeholders into scalable, well-documented technical solutions

Produce and maintain technical design documentation, integration specs, and runbooks to enterprise documentation standards

Mentor mid-level developers and system administrators on platform best practices, performance tuning, and security hardening

What we offer to you:

Direct contract (indeterminate time with initial probation period)

Benefits of the law and above

Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.

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📌 ServiceNow Developer Sr. (Ejido de la Finca)
🏢 Tata Consultancy Services
📍 Ejido de la Finca