Job Summary:

Acts as the technical specialist and primary customer support contact to
independently diagnose and complete repairs to products at a single customer
site

Key Responsibilities:

Independently performs diagnostics and completes repairs on equipment at
customer site Maintains productive customer relations and ensures prompt and
efficient attention to customer needs to minimize customer product downtime
Coaches on preventative maintenance and/or repairs completed by more experienced
technicians and/or customer technicians; may provide work direction to others;
may review repair plans, parts and tool lists, etc Manages parts and spares
inventory at the work site Escalates unresolved issues to product specialists /
Supervisor Completes required documentation, such as service worksheets,
timesheets, warranty claims, quality documents via handwritten forms or business
system input screens. Identifies additional sales and service opportunities with
customer Completes training in line with skill and business requirements




Maintains work area and tools for cleanliness and proper operation Ensure
adherence to all relevant Health Safety &Environmental; policies, procedures and
legislation and reports any issues / incidents to site management and to their
supervisor.

RESPONSIBILITIES

Competencies:
Communicates effectively - Developing and delivering multi-mode communications
that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering
customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the
organization’s goals.

Manages complexity - Making sense of complex, high quantity, and sometimes
contradictory information to effectively solve problems.

Manages conflict - Handling conflict situations effectively, with a minimum of
noise.

Self-development - Actively seeking new ways to grow and be challenged using
both formal and informal

📌 On Site Service Technician (México)
🏢 Cummins
📍 México