Job Summary:

Technical specialist and regular customer support contact to diagnose and
complete less complex repairs to Cummins products at a single customer’s site.

Key Responsibilities:

Engages customers in a courteous and professional manner. Anticipates and
ensures prompt and efficient attention to customer needs Applies the use of
specialized tools and follows documented procedures and policies to diagnose and
complete less complex repairs, including identifying and preparing required
parts and tools Coaches on preventative maintenance activities and basic repairs
completed by customer employees Escalates unresolved issues to more experienced
On Site Technicians and/or Supervisor Completes required documentation, such as
service worksheets, timesheets, warranty claims, quality documents via
handwritten forms or business system input screens. Completes training in line
with skill and business requirements Maintains work area and tools for
cleanliness and proper operation Ensure adherence to all relevant Health Safety
& Environmental policies,



procedures and legislation and reports any issues /
incidents to site management and to their supervisor

RESPONSIBILITIES

Competencies:
Communicates effectively - Developing and delivering multi-mode communications
that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering
customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the
organization’s goals.

Manages complexity - Making sense of complex, high quantity, and sometimes
contradictory information to effectively solve problems.

Self-development - Actively seeking new ways to grow and be challenged using
both formal and informal development channels.

Health and Safety Fundamentals - Champions and models proactive health and
safety behaviors by identifying, reporting and participating in actions to
improve health and safety in or

📌 On Site Service Technician (Cananea)
🏢 Cummins
📍 Cananea